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Terms & Conditions

The terms and conditions of use of the website www.caldeiraodacati.com apply to all visitors to the website, hereinafter referred to as “User”, and to customers who wish to make online purchases through said website, hereinafter referred to as “ Client". Browsing and/or making online purchases on the website implies acceptance of these Terms and Conditions of Use.


General Sales Conditions


  • The order

To place the order, the Customer must be registered and logged in on the website. Registration is only required once and the session must be open whenever you want to make a purchase, by registering your email. To log in, the Customer must log in with the email and password entered in his/her registration. The validation of the purchase order assumes that the Customer is aware of and fully accepts these Terms and Conditions of Use. After validation, the Customer receives an automatic order confirmation email. If the data is incorrect, the Customer can rectify the data or cancel the order. The data recorded by Caldeirão da Cati constitute proof of the set of transactions carried out between it and the Client. We will make every effort to ensure that the information presented about the products is free from typographical errors and, whenever this occurs, we will proceed with its correction as soon as possible. If the information presented does not correspond to the characteristics of the product, the customer will be informed and will have the right to cancel the order and refund the full amount if paid.


  • Articles

The items sold by Caldeirão da Cati are handcrafted products, that is, it is not an industrially designed product, therefore it is impossible for all products to be an exact replica and therefore they may differ a little from the images presented.


  • Prices

The prices listed on www.caldeiraodacati.com are exclusive prices on the website, and may differ from the prices charged in the physical store. The discounts offered on the website cannot be combined with other offers, campaigns, promotions or protocols in force and are limited to existing stock. The discounts offered on the website are not applicable in physical store. If an order arises for any product that is not in stock and that the customer wants, the price shown for the product may be updated and in this sense, if the price of the product is higher than the payment made, we inform the customer by email and wait the acceptance or not of the order. Caldeirão da Cati reserves the right to rectify the prices of the products presented on the website whenever necessary and without prior notice.


  • Final Order Value

When you place your order, the value shown as "Total" refers only to the total value of the items and does not include shipping costs (for this reason it is designated as "to be defined"), with the final value to be presented later after being calculated the respective weight of the order and the rate to be applied according to the place to which it is destined.

The customer will be contacted to the email provided in their customer account with the Final amount including shipping costs as well as data for the due payment in accordance with the payment method chosen.

Until the final payment for the order is made, the customer is not bound by the purchase and may withdraw at any time. The same applies to Caldeirão da Cati, that is, if the customer does not pay the final amount with postage included, this store reserves the right to cancel the order. Free shipping is never applyable to any order dispite appears 0.00€.

The order will not be sent if the payment of the correct amount presented in the email as the Final Value is not made.


  • Payment Methods

Caldeirão da Cati Online Store makes the following payment methods available to all visitors who want to shop online through this website:

  1. Payment by Bank Transfer
  2. Pay by Paypal
  3. Western Union


  • Payment Rates

                Paypal - https://www.paypal.com/en/webapps/mpp/merchant-fees#statement-3

                                Commercial transactions 2.90% + fixed commission* + exchange rate (if applicable)

                                *Fixed commission:

                                Europe 1 and Northern Europe - 0.50%

                                Rest of the World - 2%

                Ifthenpay (ATM)- https://helpdesk.ifthenpay.com/support/solutions/articles/79000080688-tarif%C3%A1rio

                                National territory:

                                ATM reference – €0.22 + 1.7% + VAT (23%)

                                MBWay – €0.07 + 0.7% + VAT (23%)

                                Payshop – 0.57€ + VAT (23%)

                                International payments:

                                Visa or Mastercard Debit/Credit Cards:

                                European Union (EEA) – €0.22 + 1.7% + VAT (23%)

                                Rest of the World – €0.22 + 2.7% + VAT (23%)

                Western Union - https://www.westernunion.com/us/en/web/send-money/start

                                Sending money using Western Union varies from country to country and by exchange rate. The best way to calculate how much you will pay is using the link above.


  • Payment

The order is canceled by Caldeirão da Cati if payment is not made and verified within 5 working days. Proof of payment must be sent to the email mail@caldeiraodacati.com


  • Shipping

Orders are processed and shipped as soon as payment of the final amount (postage included) is confirmed. Shipping is done via CTT or carrier. Afterwards, Caldeirão da Cati will send an e-mail to the Customer confirming the shipment and communicating the order registration code, when applicable, so that the Customer can follow up on the shipment. The order is dispatched within a period between 24h and 48h (Monday to Friday). However, our supply capacity is limited to the availability of existing stock. In the event of a stockout, we will order from our suppliers and the customer is informed of the implications in terms of delivery times.


  • Damaged Merchandise

Our products are always shipped in proper packaging, properly packaged so that the order arrives in perfect condition to its recipient.

If you find that your packaging is damaged, you should photograph it to file a claim.

You must open and verify your order upon delivery to verify the integrity of the items.

The claim must be made with the carrier that delivered and must report the event to Caldeirão da Cati so that we can also file a claim and trigger the carrier's insurance.



PROTECTION OF PERSONAL DATA


Pursuant to Portuguese Law No. 67/98 of 26 October, amended by Law 103/2015, of 24 August, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website www.caldeiraodacati.com is of the responsibility of the company Caldeirão da Cati with registered office at Rua da Lada 12, 4050-328 Porto. The data collected is intended for processing and sending orders, as well as for communicating with customers, processing any requests for information and/or complaints and statistical analysis, as well as their use for direct marketing purposes, with the consumer/ used to exercise the right of opposition under the terms of article 12 of the aforementioned diploma. Caldeirão da Cati guarantees the confidentiality of all data provided by its customers, under the terms of the law.


  • COPYRIGHT

All contents of the website www.caldeiraodacati.com are subject to applicable legislation on copyright and intellectual property and, therefore, cannot be reproduced, in any form, in whole or in part, without prior and express authorization.


  • ALTERNATIVE CONSUMER DISPUTE RESOLUTION

In case of dispute, the consumer may resort to the following alternative consumer dispute resolution entity: CICAP – Porto Consumer Conflict Arbitration Center

Rua Damião de Góis nº31 Store 6 4050-225 Porto

More info: www.cicap.pt

More information at the Consumer Portal: http://www.consumidor.pt


  • GOVERNING LAW

All purchases made through the website www.caldeiraodacati are subject to Portuguese law. Any conflict or disagreement regarding the interpretation or application of these Terms and Conditions of Use will be referred to the Competent Court.

All prices are with VAT (VAT) at the legal rate (23%).


  • USE OF COOKIES

What are cookies?

In order to provide a more personalized service, this website uses cookies to collect and store information. A cookie is a small data package that is stored on the device from which certain web pages are accessed.

These types of files cannot damage your equipment. Cookies allow a website, among other things, to store and retrieve information about the use of the website, allowing us to improve its quality and offer you a greater user experience. On the Wikipedia page http://pt.wikipedia.org/wiki/Cookie_(informatics) you can get more information about what cookies are and how to work with them. By browsing our website the visitor accepts that we may place cookies on their device and access them when visiting the website in the future.

If you would like to delete any cookies that are already on your computer, please consult the help and support area in your Internet browser for instructions on how to locate the file or directory that stores the cookies. You can find more information about cookies, how to prevent them and how to delete them at www.aboutcookies.org. Please note that if you delete our cookies or disable future cookies you may not be able to access certain areas or features of our website.


This website uses these types of cookies:

  • Technical cookies

These cookies allow you to browse the website and use features such as the shopping cart.

  • Website analytical cookies

This website uses Google Analytics cookies in order to quantify the number of visitors. These cookies are used to analyze and measure how users navigate the Internet. This information allows this website to continuously improve its services and the experience of using it and purchasing products and services by users. For more information, you can visit the Google Analytics privacy page: http://www.google.com/analytics/learn/privacy.html

  • Personalization Cookies

When a user browses and/or makes purchases online, the website remembers their preferences (eg username, language or location). This makes the user experience in terms of navigation easier, simpler and more personal.



  • PRIVACY POLICY

Disclosure of information to third parties - We do not sell, sell or transfer your personal identification data to third parties. This does not include trusted third parties who help us manage our website, mobile applications, conduct our business or provide services to our customers, as long as those parties agree to keep this information confidential. We may also disclose your information when we believe the release is appropriate to comply with the law, to enforce our site policies, or to protect our rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other purposes.


  • IDENTIFICATION OF THE RESPONSIBLE FOR THE TREATMENT

Company: Maria Clotilde Pinho. (hereinafter “Caldeirão da Cati”) Headquarters: R. da Lada 12, 4050-328 Porto

Contact Data Protection Officer: mail@caldeiraodacati.com


  • INFORMATION AND CONSENT

The Personal Data Protection Act (hereinafter “LPD”) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, hereinafter “RGPD”) ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

Under the law, "personal data" is considered to be any information, of any nature and regardless of its support, including the image, relating to an identified or identifiable natural person, so the protection does not cover the data of legal persons.

By accepting this Privacy Policy, the user provides his informed, express, free and unequivocal consent so that the personal data provided through the website www.caldeiraodacati.com are included in a file under the responsibility of Caldeirão da Cati, which will be processed in terms of the LPD and RGPD comply with the appropriate technical and organizational security measures.

The data present in this database are solely the data provided by them at the time of registration, being collected and processed automatically, in accordance with the General Data Protection Regulation.

Under no circumstances will information be requested on philosophical or political beliefs, party or union affiliation, religious faith, private life and racial or ethnic origin, as well as data relating to health and sexual life, including genetic data.

Under no circumstances will we carry out any of the following activities with the personal data provided to us through this website:

Assign to other people or other entities, without the prior consent of the data subject

Transfer outside the European Economic Area (EEA) without the prior consent of the data subject


  • PURPOSES OF PROCESSING PERSONAL DATA

The personal data that we process through this page will only be used for the following purposes:

  1. Order processing
  2. Communication with customers and answering questions
  3. Processing Information Requests
  4. Claims Processing
  5. Direct marketing communications (if you have consented to the processing of your personal data for this purpose)
  6. Prevention and fight against fraud
  7. Request for comments on purchased products or services
  8. Conducting satisfaction surveys

Caldeirão da Cati guarantees the confidentiality of all data provided by its customers. Although Caldeirão da Cati collects and processes data in a secure manner and prevents its loss or manipulation, using the most perfected techniques for this purpose, we inform you that the collection in an open network allows the circulation of personal data without conditions of security, at the risk of being seen and used by unauthorized third parties.


  • SECURITY MEASURES

Caldeirão da Cati  declares that it has implemented and will continue to implement the technical and organizational security measures necessary to ensure the security of the personal data provided to it, in order to prevent its alteration, loss, processing and/or unauthorized access, having taking into account the current state of technology, the nature of the data stored and the risks to which they are exposed.

Caldeirão da Cati  guarantees the confidentiality of all data provided by its customers either in registration or in the process of purchasing/ordering products or services. The collection and processing of data is carried out in a secure manner and that prevents its loss or manipulation. All data will be entered into a Secure Server that encrypts them. You can verify that your browser is secure if the lock symbol appears or if the address starts with https instead of http.

Personal data are treated with the level of protection legally required to ensure their security and prevent their alteration, loss, processing or unauthorized access, taking into account the state of technology, the user being aware and accepting that the measures of Internet security is not impregnable.


  • EXERCISE OF RIGHTS

In accordance with the provisions of the LDPD and the RGPD, the user may at any time exercise their rights of access, rectification, deletion, limitation, opposition and portability, upon request by any of the following means:

By email: mail@caldeiraodacati.com

By letter: Rua da Lada 12, 4050-328 Porto


  • CONTROL AUTHORITY

Under legal terms, the data subject has the right to file a complaint regarding the protection of personal data with the competent supervisory authority, the National Data Protection Commission (CNPD).